Wayfinding tasks comprise of a set of decision points and interconnecting paths leading to a destination choice. Path choice at decision points is critical to the successful completion of wayfinding tasks. While signage has an obvious influence on path choice, research has found a wide range of other variables – including elements of a building’s design and following wayfinding ‘strategies’ - that also influence path choice.
This paper presents investigations into these additional variables and their impact on reassurance when wayfinding, specifically for those encountering a particular building for the first time (unfamiliar users). Three studies are reported: an observation of route choices made by people walking around an unfamiliar building; an experiment into the effect of corridor width on route choice; judgements of finding destinations given by people on defined routes in an unfamiliar building. The objective of the study is to identify how buildings can be designed to improve wayfinding.
|Keywords:||Wayfinding, Unfamiliar User, Building Design, Architecture, Reassurance|
Student, School of Architecture, University of Sheffield, Sheffield, UK
Senior Lecturer, School of Architecture, University of Sheffield, UK
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