A A Design Approach to the Study of People's Experiences with Technologies in the Context of Public Transport

By Marianella Chamorro-Koc.

Published by The International Journal of Design in Society

Format Price
Article: Print $US10.00
Published online: April 11, 2014 $US5.00

Relevant to the study of people’s attitudes towards public transport use is the consideration to the role of technology as part of the travel experience. Technologies aim to enhance daily tasks but tend to change the way people interact with products and can be perceived as difficult to use. This is critical in the context of “public use” where products and services are to be used by the population at large: adults, children, elderly, people with disabilities, and tourists. From different perspectives, the topic of users and the use of technologies have been studied in the social sciences and human computer interaction fields; however, earlier approaches fail to address the way in which experiential knowledge informs people’s interactions with products and technologies, and how such information could guide the design of future technologies. This paper describes a pilot study, part of a larger ongoing exploratory research that investigates people’s experiences with infrastructure, systems, and technologies in the context of public transport. The methodological approach included focus groups, field observations, and retrospective verbal reports. At this stage, the study found that four context led factors were the primary source of reference informing participants’ actions and interactions; they are: (i) context >> experience, (ii) context >> interface, (iii) context >> knowledge, (iv) context >> emotion.

Keywords: Experiential Knowledge, Context of Use, People-Technology Interactions, Public Transport Technologies

The International Journal of Design in Society, Volume 7, Issue 2, April 2014, pp.51-65. Article: Print (Spiral Bound). Published online: April 11, 2014 (Article: Electronic (PDF File; 489.881KB)).

Dr Marianella Chamorro-Koc

Senior Lecturer, School of Design, Queensland University of Technology, Brisbane, QLD, Australia

Marianella Chamorro-Koc’s (B.A, M.A, Ph.D) research work is within the areas of design, product usability, experiential knowledge and context of use. Dr. Chamorro-Koc’s research work aims to identify the contextual aspects shaping people’s activities and interactions, and the experiential knowledge embedded in those interactions. Her current research interest focuses on understanding the ways in which people’s practices of everyday life is influenced by their interactions with products, technologies and systems. She is a researcher within People and Systems Lab at QUT. Dr. Chamorro-Koc has been publishing nationally and internationally and has been a reviewer for conferences and journals. She is a member of Design Research Society (DRS) and Design Institute of Australia (DIA).